EU Consumer Rights and Refund Policy

Effective Date: 8th January 2025

In compliance with EU consumer laws, please note the following:

  1. Right of Withdrawal
    Under EU law, consumers have the right to withdraw from a purchase within 14 days. However, by purchasing a digital product from CocoMocha Digital Media, you acknowledge and agree to the following:
  • Your right of withdrawal is waived once the product is available for download.
  • This waiver is necessary to allow us to provide instant access to the product after purchase.
  1. Acknowledgment of Waiver
    Before completing your purchase, you will be required to confirm that:
  • You consent to immediate access to the product.
  • You understand that you lose your right to cancel or request a refund once the download begins.
  1. Contact and Support
    If you experience any issues with your product or download, please contact us at hello@cocomochadigitalmedia.com, and we will assist you promptly.

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